Privacy-policy

1. Who We Are

REV CX is a consulting and advisory business focused on Customer Success, customer value strategy, adoption, operating models, renewal risk, and related business advisory services. If you have any questions about this Privacy Policy, please contact us at privacy@revcx.co.

2. What Information We Collect

We may collect information you provide directly, including your name, email address, phone number, company name, job title, inquiry details, meeting requests, and any messages or communications you send through our website or contact forms.

We may also collect information automatically when you use our website, including IP address, browser type, pages visited, time spent on the website, referring website or search terms, device type, operating system, cookies, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to respond to inquiries, schedule consultations, provide consulting or advisory services, send requested materials, manage client relationships, improve our website and services, send marketing communications where permitted, comply with legal obligations, prevent fraud, and protect the security of our website and business.

4. Legal Basis for Processing

We process personal information where necessary to provide requested services, respond to inquiries, manage client relationships, operate and improve our business, comply with legal obligations, or where you have provided consent for specific uses such as marketing communications or non-essential cookies.

5. How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, including website platforms, email systems, CRM tools, scheduling tools, analytics providers, payment processors, and professional advisors. We may also share information where required by law, to protect our rights, or in connection with a business transfer.

6. Cookies

We may use cookies and similar technologies to improve website functionality, understand website usage, and support marketing or analytics activities. You can manage cookie preferences through your browser settings or any cookie tools made available on the website.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing client relationships, providing services, maintaining business records, complying with legal obligations, and resolving disputes.

8. Your Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us at privacy@revcx.co.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The REV CX website may contain links to third-party websites or services. REV CX is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies independently.

11. Children’s Privacy

REV CX services are not directed to children. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us.

12. Changes to This Policy

REV CX may update this Privacy Policy from time to time. Updates will be posted on the website. Continued use of the website or services after updates are posted constitutes acceptance of the revised policy.

Contact

For questions regarding this Privacy Policy, please contact REV CX at privacy@revcx.co