REV CX
Since
2024
Offices
ATL, CHI
REV CX was built on one conviction. Customer Success risk is real, it is measurable, and most organizations never see it clearly until something forces the issue.
We assess Customer Success functions with the honesty most organizations never get from the inside. We identify what is broken, what is at risk, and what must change. Then we embed the senior-level execution to fix it. There is no gap between the recommendation and the work.
REV CX operates with a deliberate limit on active engagements. Every client gets direct senior involvement, consistent availability, and full accountability from start to finish.
Outlook
REV CX was not built to produce reports. It was built to help you protect revenue.
Most Customer Success advisory work stops at the recommendation. REV CX starts there and stays until the work is done. We value clarity over comfort, honest findings over diplomatic hedging, and execution over advice. Every engagement is scoped around outcomes, not deliverables. Expectations are explicit, ownership is defined, and accountability is never delegated.
REV CX was not built to produce reports. It was built to help you protect revenue.
Most Customer Success advisory work stops at the recommendation. REV CX starts there and stays until the work is done. We value clarity over comfort, honest findings over diplomatic hedging, and execution over advice. Every engagement is scoped around outcomes, not deliverables. Expectations are explicit, ownership is defined, and accountability is never delegated.
The cost of unexamined Customer Success risk is always higher than the cost of finding it early.
Careers
REV CX is selectively looking for senior CS operators with enterprise experience, strong judgment, and a solid track record of accountable execution.
REV CX is selectively looking for senior CS operators with enterprise experience, strong judgment, and a solid track record of accountable execution.
Open positions
Senior Customer Success Advisor6 years experience)
Expand
This role is suited for senior CS leaders with enterprise experience who are ready to lead client assessments, deliver board-ready findings, and own the outcomes of each engagement.
Responsibilites
Work across competition, concept, and design development phases
Develop architectural drawings and models in close collaboration with project architects
Participate in client and consultant meetings
Contribute to material studies and detailing
Experience & qualifications
3–6 years of professional experience in an architectural practice
Degree in Architecture (B.Arch / M.Arch or equivalent)
Strong skills in architectural drawing and spatial reasoning
Experience working in multidisciplinary teams
What we offer
Senior-level engagement on high-stakes client situations with real decision authority
Direct involvement with boards, PE firms, and C-suite executives
Flexible engagement model built around outcomes, not office presence
Senior Customer Success Advisor6 years experience)
Expand
This role is suited for senior CS leaders with enterprise experience who are ready to lead client assessments, deliver board-ready findings, and own the outcomes of each engagement.
Responsibilites
Work across competition, concept, and design development phases
Develop architectural drawings and models in close collaboration with project architects
Participate in client and consultant meetings
Contribute to material studies and detailing
Experience & qualifications
3–6 years of professional experience in an architectural practice
Degree in Architecture (B.Arch / M.Arch or equivalent)
Strong skills in architectural drawing and spatial reasoning
Experience working in multidisciplinary teams
What we offer
Senior-level engagement on high-stakes client situations with real decision authority
Direct involvement with boards, PE firms, and C-suite executives
Flexible engagement model built around outcomes, not office presence
Customer Success Advisor (GTM or retention focus)
Expand
This role is suited for CS professionals with deep expertise in GTM alignment or retention strategy who are ready to lead focused advisory engagements and deliver clear, actionable findings.
Responsibilites
Lead architectural design on assigned projects
Coordinate consultants and internal teams
Oversee design development, detailing, and documentation
Support client communication and decision-making processes
Experience & qualifications
6+ years of professional experience
Proven experience leading projects through multiple phases
Strong understanding of building regulations and construction processes
Confident in managing coordination across disciplines
What we offer
Focused, high-quality engagements with direct access to client leadership
Work that draws on deep expertise and produces visible, measurable outcomes
Flexible engagement model with senior support throughout
Customer Success Advisor (GTM or retention focus)
Expand
This role is suited for CS professionals with deep expertise in GTM alignment or retention strategy who are ready to lead focused advisory engagements and deliver clear, actionable findings.
Responsibilites
Lead architectural design on assigned projects
Coordinate consultants and internal teams
Oversee design development, detailing, and documentation
Support client communication and decision-making processes
Experience & qualifications
6+ years of professional experience
Proven experience leading projects through multiple phases
Strong understanding of building regulations and construction processes
Confident in managing coordination across disciplines
What we offer
Focused, high-quality engagements with direct access to client leadership
Work that draws on deep expertise and produces visible, measurable outcomes
Flexible engagement model with senior support throughout
Senior CS Operator (10+ years)
Expand
This role is suited for operators who have run large Customer Success functions and are ready to embed directly inside client organizations as a fractional leader, owning execution from day one.
Responsibilites
Produce design studies, diagrams, and visual material
Support concept development for competitions and feasibility studies
Work with senior staff on urban analysis or interior spatial strategies
Assist in presentations and internal reviews
Experience & qualifications
1–4 years of experience, or strong academic portfolio
Background in architecture, interior architecture, or urban design
Strong visual and conceptual skills
Ability to work iteratively and respond to critique
What we offer
High-impact embedded engagements where your decisions directly protect client revenue
Senior-level work without the politics of a permanent organizational role
Flexible structure built around client need, not headcount
Senior CS Operator (10+ years)
Expand
This role is suited for operators who have run large Customer Success functions and are ready to embed directly inside client organizations as a fractional leader, owning execution from day one.
Responsibilites
Produce design studies, diagrams, and visual material
Support concept development for competitions and feasibility studies
Work with senior staff on urban analysis or interior spatial strategies
Assist in presentations and internal reviews
Experience & qualifications
1–4 years of experience, or strong academic portfolio
Background in architecture, interior architecture, or urban design
Strong visual and conceptual skills
Ability to work iteratively and respond to critique
What we offer
High-impact embedded engagements where your decisions directly protect client revenue
Senior-level work without the politics of a permanent organizational role
Flexible structure built around client need, not headcount